This was provided by Lucy Reed <lucy_reed@gigmine.co
Running a small business can be incredibly challenging, whether you’re the owner or a manager. You need to know many things about many things, manage complex business processes, and frequently go above and beyond keep your various stakeholders happy.

Fortunately, you don’t necessarily need to do it all alone. There are services out there that can shoulder some of your burdens, add value to your business in various ways, and, ultimately, benefit your bottom line. Thanks to technology, many of these services are offered remotely. Below, SERP covers some worthy services that help you build a better small business:

Customer service solutions to build better relationships

You need to engage with customers, satisfy their needs, and offer a good service to keep them coming back. Customer service solutions can help in this regard. You can use Customer Relationship Management (CRM) apps to automate many customer-related tasks like messaging, storing information, marketing, identifying sales opportunities, and recording issues. Customer service apps – like chatbots – help your customer teams provide better customer service. You can gather valuable data from customers through survey apps. CustomerThermometer lists 14 excellent customer service apps that are worth exploring.

Marketing automation platforms to boost marketing effectiveness

Marketing automation platforms come with powerful marketing-related features. You can create more impactful, personalized, data-driven campaigns. They also improve collaboration between your sales and marketing teams, helping them to stay organized and preventing unnecessary duplication of effort. Look for options for marketing software that feature marketing analytics, offers customized campaigns, and create automated tasks that respond to different customer needs throughout the purchasing cycle.

This was provided by Lucy Reed <lucy_reed@gigmine.co

Managed IT services for simplified IT

Technology is a necessary but expensive investment for small businesses. You can reduce some of your IT costs, outsource work to specialists, and, indeed, build better digital processes by partnering up with a managed service provider (MSP). These MSPs take care of various key tasks like cloud storage, authentication, server maintenance, and data backup and recovery. They reduce your need for an in-house team and also free up their time, so they can focus on more important work.

Website development and design for a professional online presence 

Your business website is the digital face of your business. Customers get a feel for your products or services via your site and often base purchase decisions on the site’s look and feel. Building and maintaining the site, not to mention making it appear high up in search engine ranking pages (SERPs) takes time and expertise.

Logistical support solutions for an improved supply chain

Logistical support solutions can optimize your supply chain in various ways, from product development and transport to sales and delivery. Some examples of logistical solutions features include procurement, supply chain management, inventory management, warehouse management, and export and import management. These apps automate key tasks, offer real-time tracking, and provide advanced analytics too.

Business management solutions for simplifying running your business

Business management services make the day-to-day running of your business easier. They can help you manage tasks, collaborate with teams, manage everyone’s time, share files, track a project’s progress, and more. You can find business management solutions for almost every process. For instance, bookkeeping apps automate accounting, tax-paying, and payroll. Connectteam suggests several useful day-to-day management apps.

Conclusion

The strategic use of services, whether that’s a marketing automation platform or business management solution, can improve efficiency, reduce waste, and generally help you build a better business. It’s a good idea to explore some popular services used by other businesses to see whether they could benefit you (and how).

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