Child Benefit complaints

    Contact the Child Benefit Office if you want to complain about the service you’ve received, mistakes they’ve made or unreasonable delays.

    How to complain

    You can send your complaint to the Child Benefit Office online (put the word “complaint” in the comments section). You can also call or write.

    When you complain include:

    • your National Insurance number
    • your name, contact details and best time to contact you
    • details of what happened, when, any reference numbers, etc
    • how you’d like your complaint settled

    The Child Benefit Office will usually respond within 15 working days.

    Child Benefit Helpline
    Telephone: 0300 200 3100
    Textphone: 0300 200 3103
    From abroad: +44 (0)161 210 3086
    Monday to Friday, 8am to 8pm
    Saturday, 8am to 4pm
    Find out about call charges

    Child Benefit Office – Complaints

    PO Box 1

    Newcastle Upon Tyne

    NE88 1AA

    If you’re unhappy with the response

    Ask the Child Benefit Office to review their response – their letter will tell you how.

    If you’re unhappy with the final decision, you can contact the Independent Adjudicator.

    You can also contact your MP and ask them to send your complaint to the Parliamentary and Health Service Ombudsman.

    You may be able to claim reasonable costs (eg for postage, phone calls) if the Child Benefit Office admits they made a mistake – ask them for details.