Practitioner complaints

If you’re unhappy about the conduct of an insolvency practitioner in the UK, take it up with them in person or in writing.

If you’re not satisfied with their response, you can take your complaint to their authorising body. Get the authorising body’s details from the practitioner or by calling the Insolvency Enquiry Line.

Complaining about insolvency services in the UK

If you can’t resolve the complaint by talking to the person or department involved, you can make a formal complaint in writing or in an e-mail.

You’ll need to include:

• your name and address
• name of bankrupt, company or subject
• court number or reference if known

Insolvency Service (England and Wales)

Complain through the Insolvency Service website.

Accountant in Bankruptcy (Scotland)

Complain to the operational policy and compliance team.

Northern Ireland Insolvency Service

Complain to the customer relations officer.

How to complain about the insolvency service or an insolvency practitioner, complain about unprofessional or unethical conduct or how your case has been handled