Complain about Debt Management

    Contact Debt Management if you’re unhappy with the service you’ve received.

    Debt Management contact centre
    Telephone: 0845 850 0293
    Textphone: 0845 604 6697
    Calling from abroad: +44 (0)161 904 1233
    Monday to Friday, 8am to 8pm
    Saturday, 9am to 4pm
    Find out about call charges

    Debt Management will try to solve your issues over the phone or respond within 15 working days.

    You can get independent advice from Citizens Advice.

    If you’re unhappy with the response

    You’ll be asked if you want your complaint sent to the Head of Debt Management, who’ll respond within 15 working days of receiving your complaint.

    If you’re still unhappy, you can then ask the Independent Case Examiner to investigate – they’ll be impartial and this is free.

    If you’re unhappy with the response from the Independent Case Examiner, you can ask your MP to send your complaint to the Parliamentary and Health Service Ombudsman.

    If a mistake has been made

    You may get a special payment if you’ve experienced unfair treatment or suffered financially.