Complain about Debt Management
Contact Debt Management if youÂre unhappy with the service youÂve received.
Debt Management contact centre
Telephone: 0845 850 0293
Textphone: 0845 604 6697
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm
Find out about call charges
Debt Management will try to solve your issues over the phone or respond within 15 working days.
You can get independent advice from Citizens Advice.
If youÂre unhappy with the response
YouÂll be asked if you want your complaint sent to the Head of Debt Management, who’ll respond within 15 working days of receiving your complaint.
If you’re still unhappy, you can then ask the Independent Case Examiner to investigate – they’ll be impartial and this is free.
If you’re unhappy with the response from the Independent Case Examiner, you can ask your MP to send your complaint to the Parliamentary and Health Service Ombudsman.
If a mistake has been made
You may get a special payment if you’ve experienced unfair treatment or suffered financially.