Contact Jobcentre Plus

    How you contact Jobcentre Plus depends on the help you need – eg finding a job, changing an appointment, checking an existing claim or making a new claim or complaint.

    Contact your local Jobcentre (eg to cancel or change an appointment)

    Telephone: 0345 604 3719
    Textphone: 0345 608 8551
    Welsh language: 0345 604 4248
    Monday to Friday, 8am to 6pm
    Find out about call charges

    Find your nearest Jobcentre Plus.

    New benefit claims only

    Telephone: 0800 055 6688
    Textphone: 0800 023 4888
    Welsh language: 0800 012 1888
    Monday to Friday, 8am to 6pm
    Find out about call charges

    You can also claim Jobseeker’s Allowance online.

    Use a benefits calculator to find out what benefits you could get.

    Existing benefit claims

    Call the appropriate number for your benefit to:

    • discuss a claim you’ve already made
    • tell the Department for Work and Pensions (DWP) about a change in your circumstances

    You’ll need your National Insurance number and date of birth when you call any of these numbers.

    BenefitTelephoneTextphoneWelsh language
    Jobseeker’s Allowance,
    Income Support or
    Incapacity Benefit    		0345 608 85450345 608 85510345 600 3018
    Employment and Support Allowance0345 608 85450345 608 85510345 600 3018
    Maternity Allowance0345 608 86100345 608 85530345 608 8674
    Bereavement0345 608 86010345 608 85510345 608 8772
    Social Fund0345 603 69670345 608 85530345 608 8756

    Monday to Friday, 8am to 6pm
    Find out about call charges

    Find a job

    Use the Universal Jobmatch service to find a job. You can also phone Jobcentre Plus.

    Jobcentre Plus

    Telephone: 0345 606 0234
    Textphone: 0345 605 5255
    Welsh language: 0345 606 7890
    Monday to Friday, 8am to 6pm
    Find out about call charges

    Get a National Insurance number

    Apply for an National Insurance number or find your National Insurance number if you’ve lost it.

    Write to Jobcentre Plus

    If you want to write to Jobcentre Plus, the address for your office will be on any letters you’ve been sent.