Organiser: Hull and East Yorkshire Growth Hub

Event Type: Workshop


By HEYGrowthub Growmysme

About this event

In this workshop you will learn how to create an easy to use and highly effective system which will save you time and money. If you want to convert new leads and build long-standing customer relationships successfully and easily, then this is the workshop for you.

If you want your business to thrive in 2023 and beyond, then this workshop is for you! Working with experienced business consultants, this half day workshop will give you some of the tools you need to guide your business through the current economic headwinds and come out stronger on the other side.

This ‘stand-alone’ workshop is also the fifth of a series of six half-day workshops that will help you to transform the performance of your business. Managing leads effectively can not only save you time within your business but also improve your conversion to sales and establish positive customer relationships.

This 4-hour workshop will explore key approaches and systems that will help you to more effectively manage incoming sales opportunities and new leads. This workshop will look at:

– Onboarding and offboarding processes

– Client Relationship Management Systems

– Lead Data Management

This workshop session is ideal for leaders and managers of small businesses. It will be particularly useful for businesses that are interested in learning how to create better customer relationships and establish systems for more automated Lead Management.

Participants will learn how to set-up and manage a Customer Relationship Management (CRM) system to streamline the journey from lead generation to customer purchase. Participants will plan their customer experience journey exploring how to ‘onboard’ new customers, how to nurture their customers and any ‘offboarding’ process too; leaving their business with a streamlined and efficient system to provide their customers with a high-quality experience from start to finish.


This workshop will be delivered by Steve Page and Sam Castledine (PAGE Consulting Ltd). These presenters jointly delivered the highly successful ‘Business Start-up’ programme in the region as well as individually many other regional business support initiatives.

Steve Page is a highly experienced and respected business consultant and coach who has been providing high calibre business training and coaching to business start-up’s, Micro’s and SME’s over the last 20 years. Steve’s background is in senior business management positions in global ’blue chip’ corporations, he has a Master’s Degree in Business (MBA) with distinction with numerous qualifications in business management and coaching / training.

Samantha Castledine brings an array of business experience and knowledge as a serial entrepreneur. Having created an award-winning company in her twenties, Sam specialises in helping entrepreneurs develop digital service based business. Sam has a proven track record in business administration and executing growth strategies.

If you want to build a better customer experience journey and establish an effective customer relationship management system, then this workshop is for you! Working with an experienced business consultant, this half day workshop will give you the tools to create a bespoke yet efficient system to manage your leads to build successful customer relationships.


This workshop is fully-funded by the European Regional Development Fund (ERDF) and so your business does need to be registered and confirmed as eligible for our ERDF-funded Business Growth Scheme. Please check Your Event Eligibility process below.

Your Event Eligibility:

Business Growth Scheme workshops and webinars are fully-funded by ERDF and are therefore FREE to attend for SMEs who are fully registered with the #GrowMySME Programme.

An eligible SME is one that, at a minimum, must:

  • Have a trading address in the Humber area, which is; Hull, East Riding of Yorkshire, North Lincolnshire, North East Lincolnshire
  • Have less than 250 full time (or equivalent) employees
  • Have a turnover of less than €50m or a balance sheet of less than €43m

For businesses that are yet to register with the #GrowMySME Programme please contact us at

You will be contacted by a member of the team to fill in an online Registration Form, which collects contact information, and basic information about your business, which will determine your initial eligibility for the Programme.

Once eligibility has been determined, a member of the team will then be able to confirm your event booking. You will also be offered the opportunity to be contacted by your local #GrowMySME business advisor.

For businesses that are already registered with the #GrowMySME Programme, our team will be in touch to confirm your event booking.

NB – Please note:

  • your business only needs to be eligibility checked and registered once to access all parts of the #GrowMySME Programme up to June 2023
  • We can only accommodate one delegate per business at any individual workshop or masterclass in order to meet demand from the Humber SME community


There are 3 upcoming dates for this event.

  • Start: 23rd February 2023 9:00 am

  • End: 23rd February 2023 1:00 pm

  • Venue: Hull (T.B.A) (Hull)

  • Cost: £0.00

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  • Start: 27th April 2023 9:00 am

  • End: 27th April 2023 1:00 pm

  • Venue: Hull (T.B.A) (Hull)

  • Cost: £0.00

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